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FAQ's
Frequently asked questions
General
- 01So we know recommendations are genuinely local and can show nearby options where possible. Your details are only used behind the scenes to protect the platform — we don’t publish any of your information.
- 02Suburb Says may be supported by clearly marked local sponsors. Sponsors help keep the lights on, but they don’t buy recommendation rankings. That bit stays sacred.
- 03Because trust is the whole point. Logging in helps us stop fake recommendations, duplicate votes and people trying to game the system. Cheeky is fine. Dodgy is not.
- 04Nope. Businesses can’t pay their way into the recommendation results. If they show up, it’s because locals have said good things about them.
- 05We don’t scrape online reviews or pinch ratings from the internet. Our recommendations come from direct local feedback. AI just helps us organise the data, spot funny business and tell the story better.
- 06Easy — tell us who you trust. The more local recommendations we get for suburbs and small businesses, the faster we can grow coverage in your area.
- 07We’re not a directory, so we don’t show everyone. We share a small, curated list of businesses locals genuinely recommend — with nearby options shown first where we can.
- 08We take that seriously. We use logins, one-time passwords, AI checks and recommendation limits to help spot anything dodgy before it gets through.
- 09We don’t publish instantly. We check things first — using smart checks, AI pattern-spotting and our secret spidey senses — so the recommendations stay genuine.
- 10Nice try. No — you can’t recommend your own business. But you can absolutely recommend a small business you genuinely trust, including someone you regularly work with on jobs.
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